Refund and Returns Policy

At Al Hamd Cosmetics (alhamdcosmetics.com), we strive to provide high-quality and genuine products. Your satisfaction is important to us, and we offer a simple and transparent return and refund policy.

1. Eligibility for Returns

You may request a return or exchange if:

  • You received a damaged or defective product
  • You received the wrong item
  • The product is unused, unopened, and in its original packaging

Note: Returns must be requested within 3–5 days of receiving your order.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or opened products (for hygiene reasons)
  • Products damaged due to misuse or mishandling
  • Items purchased on sale or special promotions (unless damaged or incorrect)

3. Return Process

To initiate a return:

  1. Contact us via email or WhatsApp with your order details and issue
  2. Provide clear pictures of the product (if damaged or incorrect)
  3. Our team will review your request and guide you further

4. Refund Policy

  • Once your return is approved, your refund will be processed within 5–7 working days
  • Refunds may be issued via bank transfer, mobile wallet, or store credit
  • Delivery charges are non-refundable (except in case of our mistake)

5. Exchange Policy

  • We offer exchanges for defective or incorrect items only
  • Exchanges are subject to product availability

6. Order Cancellation

  • Orders can be canceled before shipment by contacting our support team
  • Once the order has been dispatched, it cannot be canceled

7. Contact Us

For any return or refund queries, feel free to contact us:

  • Email: info@alhamdcosmetics.com
  • Phone/WhatsApp: 03105970848
  • Address: Alhamd Cosmetics & Shopping Center Near 26 Area Gate, Gudwal Road, Wah Cantt

By shopping with Al Hamd Cosmetics, you agree to this Return & Refund Policy.

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